If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment:
Your purchase is protected if the item is not delivered within 30 days (excluding tailoring time)
Not as Described
Your purchase is protected if:
- The item was purchased on our platform.
- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
- You notify us within 5 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered
- Your item is returned to the us due to customs duties (customs clearance/taxes are not included).
Eligibility of Return
To be eligible for a return, your item must be unused and in the same condition that you received it and fulfills the conditions below:
1. The item has remained its original quality and functions. The buyer shall ensure that the returned item and accompanying accessories (such as tags, manuals, and warranty cards) are complete and remained their original quality and functions, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no irrevocable traces of usage on the appearance or any traces of unreasonable personal use.
2. The buyer’s opening of package for inspection or testing to verify the item’s quality and functions is reasonable and does not affect the item’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer shall understand that package is an integral part of the Participating Product and consist part of offer of seller; and any defect thereof may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the package of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and or his or her courier shall handle in accordance with the requirement about product protection and packaging specified by the seller upon transaction.
Standards of intactness for regular package: There is no missing part in the original package, and the outline and structure of the package is complete. However, unavoidable changes in form resulting from transportation and unpacking, including, but not limited to, moderate deformation, stain and partial damage, shall not be identified as affecting the intactness of the regular package.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Samples (if applicable)
Samples are non-refundable, non-returnable and non-exchangable.
To return your product, you should mail the designated address communicated by us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.